Terms & Policies

RESERVATION POLICIES:

Appointments can be made online through our Jane App Booking system at Boxacupuncture.janeapp.com. The link to booking an appointment is below on the button labeled "Book Now." Due to the volume of patients we are limited to booking only 2 appointments ahead to ensure that all patients be able to receive care within our clinic in a timely manner.

CANCELLATION POLICY:

Because we are a small clinic, our livelihood depends on patient appointments. If you book an appointment but don't show up on time or to the appointment resulting in a "no-show," you are taking valuable time that we could be spending working with other patients. Therefore, we require that cancellations be done 24 hours in advance. You can do this by contacting our staff at info@boxacupuncture.com or by calling 408 560-9470 to cancel, or through our online booking system. If you leave a voicemail when we are out of the office, it will not constitute a late reschedule or cancellation. If by chance you have a no-show, you will be charged a late cancellation and no-show fee. We understand that life happens, so this fee may be waived at the discretion of your practitioner.

THREE-STRIKE POLICY:

For patients who chronically no-show, late cancel, or are tardy to their appointment, we have a three-strike policy in place. The first strike is a warning, if the no-show/late cancellation or tardiness is unexcused. The second strike is a warning and a late cancellation fee. The third strike is a dismissal from the clinic and we will contact the health plan to let them know of the situation and that we are unable to accommodate the patient anymore.

MUTUAL RESPECT POLICY:

At Box Acupuncture we have a zero tolerance rule for disrepect. As our patient, we respect your time, your healing journey, and want to provide the best possible care for you. However, we will not tolerate rudeness, arguing, or any negative behavior to our providers, staff, or property of the clinic. Doing so will result in an immediate dismissal from the clinic, a written notice to your health plan in regards to your behavior, and barring any future treatment with our providers.

CHECK-IN:

You must show up to your appointment on time. On-time may mean at least 10-15 minutes prior to your appointment especially if you're a new patient and need to fill and sign your on-boarding forms. These may be completed prior to your appointment via our online booking platform. If you fill out incomplete forms online, your treatment time will include time spent filling out the on-boarding forms. 

FACILITIES:

Because we share facilities with another business, please be considerate of the practitioners by taking phone calls outside of the office. During your appointment we require that cell phones be silenced or turned off as to not disrupt your treatment or that of other patients.

MEDICAL CONCERNS:

In the State of California, Licensed Acupuncturists are considered Primary Care Providers. However, we are limited in our scope of practice to diagnose Western Diagnosis. Because of this, it is imperative to maintain a medical relationship with your Western Medical Doctor. In the event that you want us to communicate or collaborate with your MD, you will need to sign a waiver or consent to allow Medical documents be transferred to and from our clinic to your MD. All of this will be done according to HIPAA (Health Insurance Portability and Accountability Act) protocol.